Job ID 337169
1st/2nd Line Desktop/Deskside Support Engineer (On-site Tech Bar) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Southampton, Hampshire. (5 days a week on client sites in Southampton and around Hampshire)
Responsibilities & Skills:
The role will require supporting and manning the on-site Tech Bar, providing 1st/2nd line customer facing support to users.
Setting up & troubleshooting hardware. Setting up & troubleshooting laptops. Supporting the customer – troubleshooting phones (Android), laptops etc.
Must have excellent client and customer facing experience and skills.
1st/2nd line IT asset management support – issuing out kit, return of kit, rebuilding kit, decommissioning kit etc., with strong administration experience.
Must live within a commutable distance to Southampton and must be able to travel around the Hampshire area to other client sites. Candidates must be able to work 5 days a week on client sites.
Able to work on a bi-weekly rotating shift pattern: 6:30am – 2pm and 10am – 6pm.
Candidate will be required to travel around the Hampshire area.
The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, hardware and appropriate software, following plans and instructions and in accordance with agreed standards to maintain continued operation of the desktop estate.
The undertaking of routine installations and de-installations of items of hardware and / or software to fulfil business requirements and / or maintain continued operation of the desktop estate.
Takes ownership for the correction of malfunctions, calling on other experienced colleagues and external resources if required to maintain continued operation of the desktop estate.
The documentation of details of all hardware / software items that have been installed and removed so that configuration management records can be updated to maintain the integrity of the estate.
Develop and maintain installation procedures and standards to ensure consistency in all aspects of the desktop estate.
Ensures a timely response to Incidents and Requests for the support, resolution and management of the Desktop estate.
Dealing with urgent needs of the customer with exceptional customer skills to resolving from 1st Line to 2nd line resolutions.
Good understanding of IT operating infrastructure.
A national security clearance is required for this role but candidates not holding this level of clearance will be considered. This is an urgent requirement; please apply as soon as possible if you would like to be considered.
A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.
Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.
Project People is acting as an Employment Business in relation to this vacancy