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1st/2nd Line IT Technician

Permanent @Garniche Jobs UK in IT
  • Sheffield, South Yorkshire View on Map
  • Post Date : November 30, 2022
  • Apply Before : January 6, 2023
  • Salary: $22,400.00 - $22,400.00
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Job Detail

  • Job ID 287637

Job Description

My client is a well-established organisation whose aim is to provide ‘exceptional education at the heart of the community’. Due to expansion, they are looking for an experienced 1st / 2nd Line IT Support Technician to join their team on a permanent basis.

You will be responsible for providing technical support to staff and students across a number of sites. This role requires some previous IT support experience, a passion for technology and fantastic customer facing skills. You must be a driver due to providing support for three sites.

Further training is provided and there is a proven career path available within this organisation along with excellent benefits including extensive funded training, rising holiday (up to 31 days per year plus bank holidays), a local government pension scheme and lots more!

1st / 2nd Line IT Support Technician – Duties:

* Ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.

* To provide desk side and classroom based technical support.

* To support pupils and staff in the appropriate use of ICT, through advice or training.

* Desktop and application support, including setting up and maintaining PCs and peripherals, supporting and managing Windows 10 and associated software and applications.

* Install and maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.

* Manage anti-virus software updates/patches to ensure that the network is up to date and secure.

* Install new hardware, repair current hardware and reload software on desktops/laptops following release management procedures.

* Support the wider service desk team in the support and training of staff and students across multiple sites.

1st / 2nd Line IT Support Technician – Requirements:

* An IT technical background

* Audio Visual knowledge / experience of supporting audio visual / AV equipment

* Experience in the education sector is a bonus

* Very strong communication and problem-solving skills

* Microsoft MCP / MCDST qualification or similar, is preferred

In return, my client offers the chance to play a key role in a national, growing organisation within the education sector. My client is a registered charity and makes a difference to lives across the UK. They offer a supportive working environment, a proven career path and benefits including extensive funded training, rising holiday (up to 31 days per year plus bank holidays), a local government pension scheme and lots more!

Sound interesting and something you would love to be part of? Apply today