1st/2nd Line Support Analyst

Permanent @Garniche Jobs UK in IT
  • London View on Map
  • Post Date : January 11, 2023
  • Apply Before : March 10, 2023
  • Salary: $3,000,032,000.00 - $32,000.00
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Job Detail

  • Job ID 306129

Job Description

Here at Adrem Group we are supporting a leading architectural practice in London who are looking for not one but two 1st Line Support Analysts. This is a fantastic opportunity for an Junior IT Specialist who is looking for the next step in their career.

If you want to join supportive team within a multi-award-winning studio, then look no more as this is the role for you.

What will your responsibilities be?

Triaging, diagnosing, and resolving 1st and 2nd line technical issues.
Software management and deployment – Including specialist design and architecture software onboarding and offboarding of staff.
Permissions and licensing management.
Liaising with 3rd party software and hardware vendors.
Recognising patterns and trends emerging from the tickets to be escalated for prevention.
Escalating 3rd line issues to the Digital Systems Support Manager where required.
Proactively manage and maintain the following, to ensure systems are in effective working order:
Laptops and other digital devices and hardware.
Meeting rooms and AV equipment.
Printers and plotters.
Desk cable management.
Ensuring record keeping of the studio's digital end-users' assets is accurate and up to date, including:
Cataloguing and updating hardware and software inventories.
Keeping the ticketing portal up to date with ticket progress and resolution.
Documenting Digital Systems processes via the online knowledge base.What experience/skills do you need?

Previous experience of digital support, preferably in a design and architecture practice
Excellent knowledge of PC hardware, Windows 10, MS Office Suite and M365 environment (including MS Teams, SharePoint, OneDrive, Zoom and Adobe CC suite).
Knowledge of Active Directory management and networking/security principles.
Administration experience of Microsoft Exchange.
Experience with maintaining AV equipment, multi-function printers and large format plotters.
Experience with IOS and Android mobile support.If you hold experience with design and architecture software's such as Rhino, Autodesk applications, Unreal Engine, VR/AR, Enscape or V-Ray then this will really benefit you