1st Line IT Support Technician Remote
Permanent @Garniche Jobs UK posted 3 weeks ago in IT ShortlistJob Detail
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Job ID 331438
Job Description
1st Line Support Analyst
The IT Service Desk is made up of a team of engineers covering all support tiers and abilities,
Responsibilities:
* Reporting to the Service Manager
* Acting as the first point of contact with customers, maintaining ownership of the original fault, and acting as the main point of contact
* Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary
* Responsible for the provision of IT services across the UK
* Troubleshooting, diagnosing, and resolving problems
* Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
* Building and developing customer relationships
Skills:
* Good knowledge of Microsoft Windows 7 – 10 and Mac OS
* Basic knowledge of user administration (Active Directory, AzureAD, Exchange, Office365)
* Good knowledge of Microsoft Office suite
* Good understanding of workstation builds and configuration
* Hardware troubleshooting
Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment