1st line service desk engineer # Immediate start

Permanent @Garniche Jobs UK in IT
  • Borehamwood View on Map
  • Post Date : March 3, 2023
  • Apply Before : April 19, 2023
  • Salary: $2,700,030,000.00 - $30,000.00
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Job Detail

  • Job ID 334149

Job Description

Position: 1st Line helpdesk Technician (MSP) (IMMEDIATE START)


Duration: Permanent

Location: Borehamwood + Hybrid 

Salary :27-30k DOE

Start Date: ASAP

Hours: Mon-Fri 9-5:30pm

Benefits: 22 days holiday rising to 25 + day off for birthday+ Career progression and a defined training path (Vendor Certifications)

Job Description:

Key responsibilities:

Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail

Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress

Accurately log incidents by categorising and prioritising them in line with service operations procedures

Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

Has a natural aptitude for troubleshooting and problem-solving

Embraces continual change and process improvement

Can express ideas and information clearly and concisely

Demonstrates a passion for customers and delivering service excellence

Experience preferred but not essential:

Microsoft Azure

Microsoft 0365



Understanding of Networking

Anti-virus- Bit Defender

Helpdesk experience