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    1st line service desk engineer # Immediate start

    Permanent @Garniche Jobs UK posted 2 weeks ago in IT
    • Borehamwood View on Map
    • Post Date : March 3, 2023
    • Apply Before : April 19, 2023
    • Salary: $2,700,030,000.00 - $30,000.00
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    Job Detail

    • Job ID 334149

    Job Description

    Position: 1st Line helpdesk Technician (MSP) (IMMEDIATE START)

    FANTASTIC TRAINING PATH

    Duration: Permanent

    Location: Borehamwood + Hybrid 

    Salary :27-30k DOE

    Start Date: ASAP

    Hours: Mon-Fri 9-5:30pm

    Benefits: 22 days holiday rising to 25 + day off for birthday+ Career progression and a defined training path (Vendor Certifications)

    Job Description:

    Key responsibilities:

    Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail

    Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress

    Accurately log incidents by categorising and prioritising them in line with service operations procedures

    Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

    We are looking for someone who:

    Has a natural aptitude for troubleshooting and problem-solving

    Embraces continual change and process improvement

    Can express ideas and information clearly and concisely

    Demonstrates a passion for customers and delivering service excellence

    Experience preferred but not essential:

    Microsoft Azure

    Microsoft 0365

    SharePoint

    AD

    Understanding of Networking

    Anti-virus- Bit Defender

    Helpdesk experience

     
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