1st Line Support

Permanent @Garniche Jobs UK in IT
  • Reigate, Surrey View on Map
  • Post Date : March 15, 2023
  • Apply Before : April 21, 2023
  • Salary: $2,800,031,000.00 - $31,000.00
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Job Detail

  • Job ID 339942

Job Description

Customer Service Agent
Job Description
Our Client based in Reigate who are a rapidly growing multi award winning telecommunications business who provide voice, data, mobile and cloud based solutions to business across the UK are looking for a Customer Service Agent on a permanent full-time basis.
You will be situated in the Reigate Office within the Customer Services Department where the focus is to be the main point of contact for customers providing excellent customer service as well as providing 1st line technical support, invoice and contract queries.
Salary & Benefits
* £28-31k per annum
* Full time – Monday – Friday 08:30 – 17:30
* Free parking
* Pension
* Comprehensive training
* Scope for Progression
ARE YOU DRIVEN TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE?
DO YOU HAVE 1ST LINE TECHNICAL SUPPORT EXPERIENCE?
IF THE ANSWER IS YES, PLEASE CONTACT JORDAN ON (phone number removed), OR EMAIL
Duties and Responsibilities
* First point of contact for customers and provide 1st line technical support as well as dealing with enquiries such as invoice or contract queries.
* Triage and support all customers reporting issues and exceeding their expectations
* Collating and communicating fault information to ensure quick resolution
* Understanding and resolving faults within SLA
* Managing a variety of queries from start to completion
* Liaising with other surrounding support teams on faults/assurance
* Providing excellent customer support at all times
Skills and Requirements
* Passion for Customer Service
* Tenacious and resilient with a can do attitude
* Professional with a high attention to detail
* Excellent Microsoft office and excel skills.
* Problem solving attitude
* Interest in technology and innovation

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website