Commercial Services Group is recruiting for a 1st Line Support Analyst on behalf of Cantium Business Solutions, which is part of Commercial Services Group.

Salary: £20,000 – £22,500 per annum
Brand: Cantium Business Solutions
Location: Kings Hill

The Role
We are looking for a number of candidates to join our fast-paced, exciting and professional Service Desk. This is the perfect opportunity for you to start and build your career in IT with an organisation that supports over 12,000 customers. You will be responsible for handling incoming queries and faults from our clients as well as taking a proactive approach to providing high-end IT support with a focus on excellent customer service. We will provide you with comprehensive on-the job training, Industry recognised qualifications and exposure to all elements of an IT managed service.

Key Duties

Receives and handles requests for support following ICT procedures.
Responds to common requests for support by providing information to enable resolution and promptly allocates unresolved calls following agreed procedures.
Maintains records and advises relevant persons of actions taken.
Following agreed procedures, receives and handles requests for support, provides information to enable problem resolution and promptly allocates unresolved calls as appropriate.
Provides an effective interface between customers and service providers, including documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis. What we need from you

Educated to Level 2 Qualification or equivalent to include English and Maths
Experience of working in a customer service environment.
Aware of the use of automated systems to the support of specific business functions or processes.
Aware of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.
Some understanding of computer networking to identify common issues.
Some understanding of the ITIL Framework, Service Desk Institute What Cantium can offer you

Minimum of 33 days holiday (inc. bank holidays)
Generous contributory pension scheme.
People focused culture with great communication and development opportunities.
A wide range of workplace wellbeing services.
Electric Car Scheme.
Employee shopping discount scheme. Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance