1st Line IT Support

Due to significant growth, a multi-award-winning technology company have opened exciting opportunities to welcome a new 1st Line Support Engineer into their ambitious Support Delivery team in their Dorking office.

As the first point of client contact, you’ll be exposed to a broad range of technologies, and areas covering desktop, servers, virtualisation, networking, disaster recovery, cloud and security.

You will identify and prioritise issues raised – ensuring they are dealt with within an agreed SLA… You will be a strong team-player with strong communication skills, moving from one issue to another efficiently and where necessary escalate issues to the appropriate team members.

As a company who prioritise strong team dynamics and culture – we are very much open to speaking to anyone who holds an honest, motivated attitude, close attention to detail and eagerness to learn. The successful 1st Line Support Engineer will ideally already have MSP experience and experience working at a volume.

Experience required:

Ability to multitask across open tickets

Passionate about technology & how it benefits businesses

Proactive, can-do attitude

Professional communication skill

Troubleshooting and Support of relevant/current Windows versions

Experience with Exchange online, exposure to Active directory on Windows Server 2008 and above

Understanding of PC hardware, accessories & connections

Desirable:

Previous experience with a ticketing system

Troubleshooting LAN Networks & WIFI

1 Years’ experience on a Help Desk

Logical approach to problem solving

Ideally MSP experience, & driving licence

Applicants must be within distance of Dorking & have right to work in UK as we do not offer sponsorship.

Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat