1st Line Support Engineer

Do you love gaming and want to turn your passion into an exciting career where you can see the influence of your work in games & gaming platforms used around the world?

My client is a world-leading game developer and publisher who are at the forefront of VR gaming technology. Combining a drive to push technological boundaries with proven gaming excellence, they are the team who set the standard for VR action games.

With their exciting projects continuing to advance the present and define the future of VR, they are growing at a rapid rate! Want to be a part of it?

The Role

As the team and portfolio of titles continue to grow, we are on the search for a 1st Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. You will be a self-motivated team player who's not afraid to 'muck in', looking to thrive in a fast-growing creative industry!

Key Responsibilities:

Address user tickets regarding hardware, software and networking
Ask targeted questions to diagnose problems
Conduct remote troubleshooting
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel (e.g. Tier 2)What do I need?

Excellent written and communication skills.
A motivated self-starter
Prior 1st line support experience
Good knowledge of IT technologies and security
Good knowledge of Microsoft Windows & Active Directory
Customer-focused for our growing internal user baseWhat's in it for you?

Our expanding company shares a passion for innovation, collaboration and leading the future of VR. We encourage an open and diverse culture and empower people to explore ideas and put their own stamp on their work.

We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there's an excellent holiday offering, pension scheme, health insurance, life cover and much more.

To apply for this role, please contact or call (phone number removed).

Please note candidates must be based locally and happy to commute to the Farnborough office. Unfortunately, we cannot support work visas so candidates must be able to work in the UK without sponsorship