Job ID 330338
Our client is an established and Forward thinking computer consultancy company seeking a First Line Support Engineer to join their Support Team. The First Line Support Engineer will be responsible for for investigating a wide range of technical issues and solving tickets for users.
Responsibilities for the First Line Support Engineer
Diagnose and fix IT issues and liaise direct with customers regarding technical issues
Collaborate with the software development team on application design and development as well as working on extensions of existing products
Support customers and provide a great level of customer service
Key Skills & Experience for the First Line Support Engineer
A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.
At least 2-3 years' experience in IT support
Strong written and spoken communication skills
Microsoft 365 Certifications
RDS (Remote Desktop Services)
Please apply as directed