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    1st Line Support Engineer

    Permanent @Garniche Jobs UK posted 4 weeks ago in IT
    • Newcastle, County Down View on Map
    • Post Date : February 24, 2023
    • Apply Before : April 23, 2023
    • Salary: $2,100,026,000.00 - $26,000.00
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    Job Detail

    • Job ID 330338

    Job Description

    Our client is an established and Forward thinking computer consultancy company seeking a First Line Support Engineer to join their Support Team. The First Line Support Engineer will be responsible for for investigating a wide range of technical issues and solving tickets for users.

    Responsibilities for the First Line Support Engineer

    Diagnose and fix IT issues and liaise direct with customers regarding technical issues
    Collaborate with the software development team on application design and development as well as working on extensions of existing products
    Support customers and provide a great level of customer service

    Key Skills & Experience for the First Line Support Engineer

    Essential

    A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.
    At least 2-3 years' experience in IT support
    Strong written and spoken communication skills

    Desired

    Microsoft 365 Certifications
    Networking fundamentals
    RDS (Remote Desktop Services)

    Please apply as directed

     
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