1st Line Support Engineer

Permanent @Garniche Jobs UK in IT
  • Farnborough, Hampshire View on Map
  • Post Date : February 27, 2023
  • Apply Before : April 24, 2023
  • Salary: $2,200,027,000.00 - $27,000.00
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Job Detail

  • Job ID 330704

Job Description

1ST Line Support Engineer

Farnborough office
Up to £27,000 per annum
Fast growing technology services company
Excellent career progression opportunitiesA rare & exciting opportunity has come up with a leading communication solutions company who provide mission critical systems to some of the biggest & most important projects in the UK such as the fight against the Covid pandemic & Humanitarian relief in Ukraine. This business is truly at the forefront of cutting-edge wireless network technology and has won several awards for "best place to work" and being a "fast-growing tech company".

As a 1st Line support engineer you will be the first point of contact for many customer support issues and therefore the face of the company. You'll work on their ticketing system picking up any support issues that come in, investigating and fixing where possible.

Key Skills:

Effective logging & handling of incident & service requests that are received from customers
Prior experience of day-to-day IT support for customers and employees
Strong ability to prioritise work and escalate where necessary
An ability to be accountable and own the triage process of incidents
Some form of IT apprenticeship or qualificationAs a 1st Line support engineer you will receive a comprehensive benefits package including:

Remote/flexible working
25 days a year holiday + bank holidays & the opportunity to earn/buy up to 10 extra days
Enhanced Company Pension Scheme
Enhanced Maternity/Paternity Leave
5 Paid Charity Days
Health & Dental Care option
Perk box employee benefit schemeTo apply or hear more, please contact or call (phone number removed)