1st Line Support IT Engineer

Permanent @Garniche Jobs UK in IT
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Job Detail

  • Job ID 306919

Job Description

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

We are Intrum UK – an award-winning, industry-leading credit management and financial services provider. We are seeking a 1st Line Support IT Engineer to join our IT department in our Reigate, Surrey office.  With opportunities to develop and progress this is an exciting time to join us!

Reporting to the Market IT Delivery Manager you are responsible for delivering high quality customer service to the business for its technology needs. 

About the Role:

You will provide 1st line support for all aspects of Intrum’s desktop, applications and infrastructure, liaising with our suppliers, third party service providers, employees and clients.
You will handle incidents, requests and changes, following these through to resolution for both internal / external stakeholders.
Deployment, configuration and administration of hardware (imaging), operating systems and software applications.
Asset Management – acquire, register, decommission and disposal of all IT assets as / when require.
Troubleshoot hardware, operating systems, applications and infrastructure issues.
Manage the processing of our new joiners, movers and leavers (including involvement in annual user audits).
In addition, you will provide assistance as and when required in relation to internal / external audits.
Involvement in preparation and execution of annual BC (business continuity) tests in line with ISO 22301 requirements.
Person Specification

Experience working in a Service Desk environment is essential
Excellent customer service skills
Strong team player
Dedicated to delivering a high standard of work.
About Us

Intrum is one of the largest credit management companies in the UK.  We are part of a group of companies that employs over 10,000 people in 24 countries across Europe, plus Latin America (Brazil). We help clients and their clients to manage their financial liabilities through ethical and affordable collection services.

Our people care about treating our customers fairly and we care about our people. They understand the impact our work has across society; setting high standards and leading the way to a sound economy.

We are one of the UK's fastest growing credit management companies and are accredited with the highly acclaimed gold standard by Investors in People and Investor in Customers. We also received the industry accolade for "Best Place to Work" in 2022.

Additional information

As part of our employment process, applicants will subject to a credit check and a criminal records check. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have more than two registered defaults.

Intrum UK is an equal opportunities employer.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you