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1st Line Support Officers

Temporary @Garniche Jobs UK in IT
  • Lichfield, Staffordshire View on Map
  • Post Date : November 1, 2022
  • Apply Before : December 1, 2022
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Job Detail

  • Job ID 271498

Job Description

My Public Sector Client based in Lichfield is looking for 1st Line Support Officers. This temporary role is paying £13.70 per hour. This will be full time, and the successful candidate must be flexible around working times due to daytime shifts (08:00 – 17.00, Monday – Friday). This role is currently hybrid working, with the expectation of two days a week onsite.

The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly.

The main responsibilities for the role include triaging and investigating, logging incidents and moving them to other departments where necessary to resolve.

This client is not necessarily looking for candidates to have already had 1st line support experience, just a requirement to be switched on, have a pragmatic approach and work logically. Training will be given.

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies