1st Line Support Technician

Permanent @Garniche Jobs UK in IT
  • Stafford, Staffordshire View on Map
  • Post Date : March 20, 2023
  • Apply Before : April 27, 2023
  • Salary: $2,200,025,000.00 - $25,000.00
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Job Detail

  • Job ID 342285

Job Description

Our client based in Stafford are the leading medical asset management software company in the UK. Computerised Maintenance Management System (CMMS) is used in more than 100 NHS Trusts to ensure medical devices are correctly maintained in a timely manner, helping reduce medical device related patient risks.

Duties and responsibilities
We are looking for a 1st line support technician who will be the first point of contact for helping customers use the software and resolve any issues they are experiencing. A 1st line software technician should:

* Have the ability to talk clearly and concisely, especially when customer facing.

* Follow appropriate guidelines and procedures relevant to their role.

* Work well individually and as part of a team.

* Confident in their abilities but can listen to constructive feedback.

* Accurately and clearly write documentation and support tickets.

* Prioritise their work effectively.

* Be Ambitious, organised, and have good situational judgement

The role will include a range of activities relating to the software including:

* Monitoring the support mailbox, answering the support phone and entering support tickets.

* Writing T-SQL statements to query and return data.

* Direct queries to the relevant departments and staff internally to manage, if you cannot.

* Using and understanding the software. This will involve and an going training process to understand how the NHS and health organisations manage medical devices.

* Visiting customers on site / attending relevant conferences.

* Actively reaching out to customers to obtain feedback, collect data and act upon it.

Skills and experience

* HnD level or higher computing qualification.

* Interest in leaning and developing existing knowledge.

* SQL knowledge desirable but not required.

* Fundamental understanding of computing required with the ability to research further where required.



* Competitive salary

* Fantastic company to work for

* Pension scheme

* Staff incentives