1st Line Technical Support

Milton Keynes

£28,000

Permanent

Are you looking to work within a fast-paced environment with a single-source business partner for all UK-wide IT, telecoms, and managed print solutions across the UK? If so, our client has the perfect opportunity for the successful candidate to join the business as a 1st Line Technical Support.

You will need a can-do attitude with an eagerness for self-development alongside previous experience within the IT Support Sector.

Some of what you will be doing:

* Being the initial point of contact for clients calling or emailing for technical support

* Identifying and recording the issues that customers have raised

* Responding to service requests relating to workstations, servers, printers, networks, and vendor-specific hardware and software.

* Support client networks and applications across the UK both locally and remotely

Ideally, your skills and experience will include:

* Windows 7,8 & 10 Administration & Support

* Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)

* Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s

* Understand cabling needs for IT/Telephone System Jobs

* Able to install, configure, upgrade and relocate PC hardware, software and print devices.

* Experience of Windows XP, Vista, 7, 8, 10, Office (Apply online only) problem solving.

* Experience of PC hardware troubleshooting and problem solving.

* Basic Administration of Exchange Server and mobile email technologies