2nd Line It Support Engineer

Permanent @Garniche Jobs UK in IT
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Job Detail

  • Job ID 333390

Job Description

If you are an experienced IT Support Technician with strong communication and customer service skills, we would love to hear from you!

This role will assist with all IT requirements ensuring visitors have an enjoyable experience, and staff have the required level of support available. The ideal candidate will work closely with the Head of IT and liaise with other departments and staff when required.

The successful candidate must be available to work Saturdays, Bank Holidays and weekday nights as required. Ample notice will be given if this is required.

Skills Required:

User guidance and support

Windows 10 and 11 Professional knowledge

Setting up of laptop/desktop devices

Microsoft 365 support, including OneDrive and SharePoint shares, setup and maintaining.

Installation of specific software; including Ticketing, CCTV, Access Control.

Ability to support CCTV.

Printer and scanner setup and installation

Handling general network and Wi-Fi connectivity issue

Minor amount of desktop phone technical support

iPhone and Android phones and tablets setup and troubleshooting

Experience of Audio & Visual solutions/maintenance/troubleshooting an advantage

Familiarity with IT task logging/helpdesk systems

Creation of basic user guides and step-by-step processes

IT Inventory and asset control SharePoint and Intranet content editing

Demonstration of Intranet to new employees

Logging of IT budget spending

Maintenance of 365 Distribution lists

Working knowledge of:

TCPIP, standard network support commands

VLAN basics & understating concept of managed switches

Knowledge of Mediastar system and Sage installation an advantage, but not essential

Turnstile Connectivity

Knowledge of following useful, but not essential: Hyper-V, Access Control, Turnstiles, Ticketing software, CCTV

Values required:

Able to take ownership of projects.

Excellent organisational skills

Ability to think clearly and work under pressure.

Smart professional appearance

Good written and verbal communication skills

Strong team player


Strong customer service skills

If you meet the above requirements, please apply and I will be touch