The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 2nd Line IT Support Engineer. You will be based from their Witney office 4 days a week, with 1 day at their South Oxfordshire office, where you be part of an IT team of 5, supporting over 100 employees UK wide.

Duties and Responsibilities:

* Work to provide 2nd line response to escalations from 1st line

* Effective ticket queue management through self motivation

* Be a valuable member of the support team handling incoming calls, email and deskside support

* To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate

* Installing and configuring computer hardware, software, systems, printers and scanners

* Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas

Skills Required:

* Experience of Supporting Microsoft Windows Desktops and Laptops

* Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint

* Good working knowledge of Multi-Factor Authentication

* Good working knowledge of general network patching and Wi-Fi

* Good working knowledge of Active Directory

* General understanding of Windows Server Environments

Additional information:

My client offers a friendly, supportive, and positive office environment to work in, along with an impressive list of benefits.

* Generous company bonus scheme

* 35 hour working week – office based only

* Company and Social events throughout the year