Job ID 306571
Are you an experienced IT Support Engineer looking for your next step in your career?
Are you looking to join a collaborative and motivated team based around support and great service?
If so, we have the perfect role for you and, as a bonus, it comes with a bunch of perks!
2nd Line IT Support Engineer
Plus Perks and Benefits
Full-time – Monday to Friday
Culture : We are collaborative, motivated, and organised.
We are a fast-growing, innovative Brighton based Managed Service Provider serving companies across the UK.
We pride ourselves on our outstanding customer service and are well known amongst our clients as responsive, dependable and trustworthy – and we’re looking for more superheroes to join our growing team.
We have been listening, changing and adapting for us customers for over 10 years. Now we have a unique formula for delivering real business results.
The 2nd Line IT Support Engineer role:
We are looking for an ambitious 2nd Line IT Support Engineer to join our team, bringing in additional knowledge and skills to serve our customers.
As a small MSP this is a fantastic opportunity to get involved in 3rd line projects as well as the day to day 2nd line role. If you have talent and determination then this is the perfect position to help you rapidly accelerate into a career as a senior IT technician.
We care about our customers and so we are looking for others who love technology, business, people, and delivering the highest quality in customer service.
The successful candidate will have a background in IT (e.g. experience working for an MSP or similar) and should be capable of providing minimum 2nd Line Support for our business customers.
+ Technical support experience (at an MSP or similar)
+ Experience in providing Telephone and Remote support
+ Excellent communication skills
+ Experience with Office 365
+ Ability to mentor, advise, and work with junior/senior members of the team
+ Hold a full Driving Licence and car (essential)
+ Great Attitude Benefits:
Optional Oncall Rota – Additional Funds | Casual Dress | Benefits Platform | Health Care Cashback Scheme – Including Mental Health Services | Company Events / Socials | Onsite Parking | Reward Lunches | Sales / Referrals Commission | Wellness programmes | Office Perks – Ping Pong, Sit Stand Desks, Drinks Fridges, Brew your own drink
Job Type: Full-time
Interested? Apply here for a fast-track path to the Hiring Team.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR