Our client is looking to recruit an experienced IT 2nd Line Support Technician to join their small team

You will be professionally and efficiently resolving IT issues throughout the business.

The main aspects of the role are –

maintaining and supporting MICROSOFT SYSTEMS.

Microsoft Server operating systems

Windows operating systems

Active Directory

1st/2nd line support for server/client systems

Print Servers/File Servers

MAINTAINING AND SUPPORTING MICROSOFT CLOUD SYSTEMS.

Microsoft 365 admin consoles

Microsoft Azure

Exchange Online

EndPoint Manager (InTune)

BASIC SUPPORT OF SQL SERVICES

1st line support & troubleshooting within SQL systems and environments to support the business

SHAREPOINT ADMINISTRATION

Assist with day-to-day running of SharePoint systems and services.

Manage all project planning for SharePoint development and deployment.

TICKET MANAGEMENT

ITIL Awareness

Operating to a SLA and achieving KPI targets of varying ticket priorities to maintain an optimum IT service

Ensuring good practice in change management is constantly applied in line with IT Services

new starters & leavers

Be able to efficiently set-up users in hybrid active directory environments

Conduct IT inductions with new starters

Maintain asset register to ensure complete traceability of IT equipment

BACKUP TECHNOLOGIES

Maintain a healthy backup setup to support our systems both on-premises & cloud

SECURITY

Maintain compliance with ISO27001 & Cyber Essentials+ audits

Ensure best practice security methodologies are utilised with every day working

Protect security posture within the business utilising and developing the security tools available

Essential requirements –

EXPERIENCE WITH ACTIVE DIRECTORY AND DNS TECHNOLOGIES

ADMINISTRATION WITH VMWARE

EXPERIENCE SETTING UP, AND ADMINISTERING WINDOWS SERVER 2019/2022

GOOD NETWORK TROUBLESHOOTING EXPERIENCE

OFFICE 365 ADMINISTRATION

EXCHANGE ONLINE ADMINISTRATION

UNDERSTANDING OF PROBLEM/CHANGE/INCIDENT MANAGEMENT

ADMINISTRATION OF MICROSOFT AZURE 365