2nd Line Outsource Engineer

Permanent @Garniche Jobs UK in IT
  • Fareham, Hampshire View on Map
  • Post Date : February 22, 2023
  • Apply Before : April 21, 2023
  • Salary: $2,500,032,000.00 - $32,000.00
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Job Detail

  • Job ID 328875

Job Description

2nd Line Outsource Engineer – Permanent – Fareham – On-site – £25,000 up to £30,000 per annum

Our client is an MSP who are looking for a 2nd Line Outsource Engineer to join their team on a permanent basis. Outsource Engineers are at the forefront of the business dealing with client issues. Responsible for onsite and remote support to the outsourced client.


Outsource Engineer at customer sites, and for some, remotely
Completion of small onsite projects such as PC installs, network hardware installs and office moves for outsource customers
Maintain documentation for outsource customers
Manage own daily schedule ensuring PSA calendar accurate and up to date
Monitor, categorise, set priority of incoming tickets
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Ensure service or project issues are resolved or escalated within agreed SLAs
Support a wide variety of customer-specific line-of-business applications
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, VMware and Citrix
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, 365 and Azure
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN and Remote Desktop Services
Technical services and support of VoIP telephony solutions
Support of any other software, service, tool, or hardware relating to a customer's IT requirements
Hardware fault diagnosis and repair
Out of hours 24/7 remote support and Weekend onsite support (8am-6pm) on a rota basis
Enter time and expenses on PSA system


Proven methodology in fault finding and troubleshooting techniques
Familiar with all Microsoft technologies – Office 365, Azure, Windows 7-10, Server (Apply online only), AD, Exchange, Hyper V, SQL Server
Experience with VoIP telephony, both hosted and on premise
Good analytical/problem solving skills
Outstanding customer care, active listening, and communication skills
Good numerical and literacy skills and good levels of computer literacy
Ability to work in fast-moving environment, multi-task and adapt to changes quickly
In-depth knowledge of the service catalogue and how it relates to customers' needs
Team player
Can do attitude
Time management
Business awareness
A full UK driving license will be essential for this rolestream is acting as an Employment Agency in relation to this vacancy