2nd Line Support
Permanent @Garniche Jobs UK posted 1 week ago in IT ShortlistJob Detail
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Job ID 342589
Job Description
My client, a well established and rapidly expanding MSP, are looking for an experienced and energetic 2nd Line Support Engineer to join their warm and friendly team in order to help manage their expanding client base.
Responsibilities:
Act as a 2nd point of contact for customers regarding IT issues, incidents and requests.
Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.
Develop strong working relationships with our customers and third-party partners.
Contribute to Project Work & new customer on-boardings when required.
Experience:
At least 2 years experience in a similar role within an MSP
Excellent written and verbal communication skills
Experience working with:
Active directory
Hyper-V and VMWare
Server management
Citrix
Networking (firewall, switches, routers etc)
Server backups (Veeam)
The role is completely on site with a salary of up to £40k DOE.
If this role sounds of interest and you would like to hear more then please apply now or contact Bethan Decaux on (phone number removed) or email (url removed)
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