2nd Line Support/2nd Line Support Engineer

Type: Permanent

Location: Camberley (Hybrid working model)

2nd Line Support Engineer required to join a growing technology services company based in Camberley. The chosen candidate will join an established technical support team providing support to range of users.

You will work in a fast paced environment taking on escalated issues from the helpdesk and work on a variety of issues across Desktop, Cloud, Network and Server technologies/systems.

This is a great opportunity to join a growing organisation who will offer extensive training and longer term growth/development opportunities for this person.

Key Skills/Experience

Strong verbal and written communication skills.
High level customer service skills and used working in user facing / SLA driven environments
Working with Ticketing Systems
High level troubleshooting skills
Good organisation and prioritisation skills
Understanding of O365 and Windows 7-10
Hardware knowledge – HP and Dell
Networking basics – TCP/IP
Microsoft Exchange (Apply online only)
Windows Server (Apply online only) 2nd Line Support/2nd Line Support Engineer/Second Line Support/Second Line Support/IT Support Analyst/IT Support Technician/IT Support Engineer/ Technical Support Engineer/ IT Engineer/2nd Line Support/ IT Support// Desktop Support /IT Technician / / IT Service Engineer / Support Technician / Technical Support /IT Systems Engineer / IT Systems Support /First Line/Second Line