This is an exciting opportunity for an 2nd Line Support Engineer to join a company within the gaming industry & is in a state of hyper-growth!!

You will help manage and drive continuous improvement to the Platform through program management processes and frameworks including tools, templates, strategy/planning, meetings, metrics/goals, partner onboarding and training.

Some of the responsibilities:

*

Respond to incoming technical support requests via phone, email, or chat

*

Provide timely and effective resolution to technical issues escalated from Level 1 Support

*

Troubleshoot and resolve complex software and hardware issues for our clients and internal teams

*

Document all support interactions and solutions in our support ticketing system

*

Collaborate with other IT teams to identify and resolve recurring technical issues

*

Assist with user onboarding and training for new software and hardware systems

*

Participate in after-hours support rotation as needed

Some of the requirements:

*

Bachelor's degree in Computer Science or related field

*

Experience in IT support or related field

*

Strong knowledge of Microsoft Windows, MAC operating systems and Office applications

*

Experience with Gsuite, Jira and remote desktop tools

*

Familiarity with networking concepts and troubleshooting

*

Excellent communication skills and customer service orientation

*

Ability to work independently and in a team environment

*

Aptitude for self-development, especially in terms of developing technical knowledge for new technologies and business applications.

*

Multi-tasking, including working on multiple concurrent projects, self-manage workload within defined priorities

For more information, apply now