What We Are Looking For

We are looking for a 2nd Line Support Technician to join the team and grow alongside us as we embark on many new projects and challenges.

About Our Values (How We Work)

We are dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.

Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.

As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.

We fully embrace training and personal development. You will receive a flexible training and development budget that you can use for courses or equipment to support your interests and longer-term ambitions.

Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.

What You Should Bring:

* Excellent communication skills.

* The ability to work in a team and provide good intelligent input where required.

* Well organised and tidy with common sense and the ability to take responsibility for the tasks assigned to you.

* The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.

Some Specifics Of The Role:

* Setting up and supporting small and medium business networks.

* Supporting PCs and servers remotely and on-site ( Win7/8/10, 2008, 2012, 2016).

* Installing business computer systems.

* Office 365 maintenance, installation and migration.

* Supporting customer applications.

* Microsoft Exchange 2007/2010/2013/2016

* Setting up email accounts and website hosting (Linux and Windows).

* Managing WHM web servers and DNS.

* Administration of IP Phone systems (via web-based interface).

* All applicants must have a Right to Work in the UK.

Extra Skills That Would Be Great:

* A minimum of 1+ years experience in supporting small and medium-sized business networks in an outsourced IT company.

* Full UK Driving Licence

What We Offer To You

* The opportunity to be a part of something great and enjoyable.

* A collaborative environment that is both challenging and supportive.

* A structured workflow to promote mental health allowing you to focus on the task in hand but also leave work at work when you’ve finished for the day.

* Long term Illness protection (Income Protection).

* Flexible Profit share/training & development budget for all staff.

* Flexible working hours dependent on role.

* 33 days holiday (including bank holidays) rising to 35 days in recognition of long service