2nd Line IT Support Technician – Cuffley

Fulltime/Permanent

Up to £36,000

Our client is seeking an IT Technician to support our sustained growth into IT Managed Services. This is an excellent opportunity to join a fast-growing IT Managed Service Provider (MSP) with great prospects for promotion and career development.

Employee Benefits:

* Company Pension Plan

* Company Healthcare

* Employee Assistance Program (EAP)

* Free car parking

* Premium gym next door to office

* 2-min walk from Cuffley train station

* Team nights out

The successful candidate will be responsible for supporting our existing SME business customers with all IT Support, VoIP and Data Connectivity services.

The Role

* 1st & 2nd line IT support including some travel to customer sites

* Project Infrastructure implementation

* Azure, Exchange and Server (hosted and On-Premises) – installation, upgrades, support and maintenance

* Firewall configuration and support

* Office 365 including SharePoint and OneDrive implementation and support

* Network Infrastructure implementation & support

* Investigation of internet issues and failures and installation of equipment

* 3rd party vendor management

* Explain product use and operation to End Users

* Creation and updating of site documentation and support requests

* Specify, build and configure hardware and software as required

* Advise on all aspects of IT

The Candidate

* Minimum of 3-years’ experience with an IT MSP supporting business customers.

* Substantial experience of MS Windows and Office, both previous and current versions

* Understanding of networking and firewall configuration and operation

* Experience using ConnectWise Automate and Manage would be desirable

* Microsoft certification

* CompTIA Network+ and Security+ certification desirable