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2nd Line Support Engineer

Permanent @Garniche Jobs UK in IT
  • Buckinghamshire View on Map
  • Post Date : June 23, 2022
  • Apply Before : July 24, 2022
  • Salary: $2,500,032,000.00 - $32,000.00
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Job Detail

  • Job ID 197403

Job Description

An exciting 2nd Line Support Engineer opportunity for a rapidly expanding, award-winning business within the health care industry. You will get the chance to work with new technologies embedded into the business and be part of a community.

You will be an experienced Support Engineer with strong knowledge of networking, MS Office Suite and ideally Microsoft Azure.

Key Responsibilities

To provide 2nd line technical support; answering support queries either on-site or via phone or the Support Platform.
To provide for 1st line technicians; answering 1st line support queries either on-site or via phone as cover when needed.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems and be proactive when dealing with user issues.
To log and update all calls on the call logging system.
Documentation creation and maintaining of an up to date knowledge base. Knowledge share with team members.
Change management planning, creation, delivery and monitoring of changes to our technology.
Respond to enquiries from staffs and help them resolve complex new or known hardware or software problems.
To participate in OS imaging and deployment
Mobile device management (MDM) and administration.
Office 365 configuration and administration.
Monitoring and escalating potential network issues.
Server administration including active directory and management of Group Policy.
Support users in the profiling of new computer equipment by providing necessary basic training.
Responsibility of owning problem management for any software or hardware defects.
To escalate more complex service issues to the Line Manager/Technical Authority.
To escalate to external 3rd party support where problems cannot be resolved in house.
Ability to generate and provide reporting data for Support Office and Homes.
Visit remote sites as needed to provision hands on fixing of issues.

Don't miss out on this great opportunity, apply today