2nd Line Support Engineer

Permanent @Garniche Jobs UK in IT
  • Cambridge View on Map
  • Post Date : January 20, 2023
  • Apply Before : March 10, 2023
  • Salary: $3,200,038,000.00 - $38,000.00
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Job Detail

  • Job ID 311788

Job Description

2nd Line Support Engineer
Cambridge or Colchester
Salary £32,000 – £38,000
Hybrid (1 or 2 days a week from home)
 
We are partnered with a household UK manufacturing business based in Cambridge looking to hire an IT support engineer. This role will sit underneath the IT manager with a scope to build out a team in the future. The ideal candidate will have experience with ERP systems as this is a important part of the role. Furthermore, this role will include triaging basic support issues e.g., printers, laptops and phones alongside working on exciting projects alongside the R&D arm of the business. Personality wise, the candidate will need to be able to work autonomously and be able to solve problems through their own research.
 
Experience

Knowledge of ERP systems
Experience creating solutions and specification documents
Create business process maps
Provide 1st/2nd line support to internal and remote users
Good knowledge of windows, 0ffice 365 and AzureResponsibilities

Liaise with their chosen MSP to support end users of the business onsite or remotely through hardware or software issues
Be the first point of contact for the MSP providing as an onsite resource
Assist with IT projects, implementations, and upgrades
Manage and maintain servers and network equipment
Document changes made to the system 
If you would like to hear more about this role. Please get in touch on (phone number removed) or drop me an email to (url removed)