Job ID 329162
1st Line or 2nd Line Support Engineer
Key responsibilities will include:
Answering the technical line to support our clients as the first point of contact.
Provide remote and telephone support for client networks and applications.
Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
Updating the help desk ticketing system, ensuring the calls are logged and all notes, progress and actions have been added promptly and accurately.
Prioritise tickets based on impact to keep efficient progress.
Work to the contracted SLA’s and liaise with 3rd parties as required, escalating within the helpdesk team were necessary.Skills and Experience:
1-2 Years prior experience within a technical support focused role.
Active Directory Administration
Office 365 & Azure support and management.
Windows 10,11 Operating systems.
Microsoft Office 365 apps.
Virtualisation (Hyper-V, VMware)
Basic Routing and switching knowledge.
Knowledge with backup vendor software such as Veeam, StorageCraft.
Basic Telephony systems Knowledge.
Current MS-10X or MD-10x certifications preferred but not essential.
We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.
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