3rd Line Engineer, O365, Windows

Permanent @Garniche Jobs UK in IT
  • Southampton, Hampshire View on Map
  • Post Date : March 1, 2023
  • Apply Before : April 20, 2023
  • Salary: $3,500,040,000.00 - $40,000.00
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Job Detail

  • Job ID 332456

Job Description

3rd Line Helpdesk Engineer Microsoft Server & 365 Technology Focused

Salary: £35,000 – £40,000 depending on experience

Location: Southampton

Do you have experience working with IT on an internal helpdesk? Are you looking for a varied role within a growing I.T business? If so, this could be the role for you…

An MSP providing service support for a wide range of clients mainly within the south coast of the UK.

The Company make it there mission to become an integral and valued extension to every business they work with.

Key Responsibilities

To take ownership of customer tickets, gaining a full understanding of the issue, troubleshooting and seeing the job right through to successful resolution.
Adopting a going above and beyond to make customers feel valued, reassured and supported throughout their experience with us.
To liaise with the IT Director in relation to monitoring incoming tickets and helpdesk enquiries; categorising and prioritising them in accordance with urgency and
Troubleshoot system and network problems, diagnosing and solving hardware or software faults swiftly, proactively seeking advice from colleagues wherever
To communicate effectively with customers, avoiding jargon, operating with a sense of urgency, showing empathy and keeping them informed of the progress.
Onsite visits to implement projects, install new hardware or to provide training on new


Ability to work on own initiative within a team.
Good communication
Ability to delegate and escalate.
Ability to problem solve in a logical manner
Efficient, well organised, providing accurate recording.
Full UK Driving Licence

Tech Knowledge Required

A minimum 2 years hands on experience with Microsoft 365 and Azure technologies (Exchange admin, OneDrive, SharePoint, Conditional Access policies & Intune)
Modern workplace deployments with Microsoft 365 services
A minimum 3 years hands on experience with Microsoft server technologies (Server 2016 & 2019, Active Directory, Group Policies, DHCP & DNS
Experience of setting up Windows operating systems
Familiarity with a wide range IT systems, including network devices (switches, routers, wireless access points), workstations and associated operating systems

Please click the "Apply" Button to submit your CV or alternatively please email for more details