3rd Line Infrastructure Engineer

Permanent @Garniche Jobs UK in IT
  • LU7, Leighton Buzzard, Central Bedfordshire View on Map
  • Post Date : February 24, 2023
  • Apply Before : April 19, 2023
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Job Detail

  • Job ID 330182

Job Description

We're looking for a highly motivated 3rd Line Infrastructure Engineer to join our IT team in Leighton Buzzard

The main purpose of a 3rd Line Infrastructure Engineer is to manage the Connells group IT infrastructure ensuring it provides; Functionality required by the business, Maximum availability, Optimum performance

Key responsibilities as a 3rd Line Infrastructure Engineer

* Provide 3rd line support for the Helpdesk, resolving infrastrucutre related issues within SLA targets

* Management and troubleshooting incidents relating to:

* Active Directory including Group Policy

* Virtual Server environment

* SQL Administration

* Networking including Firewalls, load balancers, Cisco routers and switches

* Skype Telephony and related infrastructure including Contact Centre and Call Recording applications

* McAffee EPO and Cloud Gateways

* Form part of the Major Incident Team when required relating to escalated Major and Priority incidents

* Change and Project Implementation

* Perform proactive maintenance of Infrastructure environment as required

* Working with the Security Team to minimize the risk of security breaches within the PC / Server environment (via Anti Virus, patching, domain policies, server hardening etc)

* Maintain the application deployment mechanism for PCs / Servers (SCCM)

* To ensure compliance with IT infrastructure policies, standards, procedures and guidelines.

* Keep up to date with the latest developments within IT

* Delivering an effective operation built on development and professional standards

* Takes proactive ownership of complex operational issues and provide appropriate support to other team members

Skills and Experience required

* At least 2 years experience in a similar role

* Relevant knowledge of technologies, ITIL processes and practices

* Attention to detail in all aspects of work

* Able to prioritise and work under pressure

* Must be able to work collaboratively with a range of colleagues both in the wider organisation, and with external stakeholders

Desirable Skills and Experience:

* SQL Administration

* Powershell Scripting

* Hyper V

* MS Azure

* McAfee EPO

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity