3rd Line IT Helpdesk

Permanent @Garniche Jobs UK in IT
  • Hanworth, Greater London View on Map
  • Post Date : January 30, 2023
  • Apply Before : March 1, 2023
  • Salary: $2,800,032,000.00 - $32,000.00
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Job Detail

  • Job ID 290688

Job Description

The successful candidate will join a Professional Services Team offering third level escalation

support to their IT Helpdesk as well as Projects Architecture and Implementation. Their clients use a

varied and wide range of technology.

Part of the job will require you to write technical documentation and reports therefore good written skills are extremely important.

Our client would like someone who can integrate with them and be part of the journey that makes them a success, makes them enjoy what they do and most of all makes their customers choose them every time.

The ideal candidate will have the following essential skills:

Working commercial experience in a similar IT role.

Good communication skills both verbal and written.

The ability to work independently or as part of a team.

Have the ability to multitask and work in a fast paced environment.

Have a good eye for detail.

A good attitude with a genuine interest in IT.

The desire for self improvement and growth.

The desire to succeed both individually and as a team.

To view Certification as an ongoing process.

A Full UK driving license.

Be flexible and willing to travel.

Desired Technical Skills

Hardware troubleshooting skills.

A good understanding of computer hardware i.e. CPUs, memory, disk storage.

Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage.

Microsoft Windows 10 and 11 including OS installation.


JAMF or other MDM platforms.

Office 365 Administration Skills.

Active Directory Administration Skills.

Antivirus Software.

Microsoft Office.

Installing and troubleshooting software applications.

Installing and troubleshooting printers.

Windows Server.

Virtualisation technologies.

Network protocols, services