The Opportunity:

My client working within the public services sector are currently looking for a 3rd Line IT Support Engineer on a permanent basis. You must be will to support the IT Manager in the development of an efficient and effective IT support service for my client. You must have a good IT background and a candidate with a strong networking background is preferred.

Skills and Experience:

* To design and implement new infrastructure across the business, including but not limited to Office 365, switches, routers, servers, WAN/LAN connections.

* To support the infrastructure across the business, including but not limited to Office 365, switches, routers, servers, WAN/LAN connections.

* Support the IT Manager with the training of Apprentices

* Deal with IT calls across the business, liaising with the IT Manager as appropriate

* Carry out daily checks to ensure the stability of the infrastructure in each business and update the appropriate documentation on a daily basis

* Design and implementation of new projects and technologies under the guidance of the IT Manager.

* Provide training for the first line IT team across the business.

* Assist in the use of IT within the environment through the maintenance of IT software, hardware, and related peripherals

* Develop quality relationships with all users of IT facilities

* Resolution of problems within software or hardware where possible. Where not possible, liaise with the relevant agency to affect repair

* Ensure that backups of the cloud for each site is monitored, reporting any issues to the IT Manager

* Undertake updates to the security of the networks, to include carrying out software and hardware updates as required (anti-virus, software patches etc.)

Please call and speak to John Noonan here at ISR Recruitment to learn more??