A global private equity investment firm is currently recruiting for a 3rd Line Support Engineer.

A successful candidate will have 5+ years of experience working within IT, ideally from a professional services background, with a strong experience working on a busy help desk and excellent troubleshooting skills.

Key responsibilities:

Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies
Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
Keeping customers informed on progress of their ticket until they have agreed the resolution
Providing enhanced support for identified key leaders
Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments
Assisting with PC builds and configurationKey skills:

Advanced understanding of Windows Server and ability to troubleshoot and correct problems
Exchange/O365 support and configuration
Experience with VMware
Experience with SAN/NAS devices
Microsoft SCCM or Intune
Expert in resolving with Microsoft Windows 10 issues
Knowledge of Windows Server is required
Troubleshooting skills with network, firewall and telecommunication devices
Exceptional communication skills – written and verbal
Ability to quickly learn new skills and technologies
Experience and familiarity with Solarwinds or other monitoring tools
Enterprise AV solutions (e.g. Bitdefender, Sophos, Trend, etc)
Exposure to Cisco / Fortigate firewalls / HP managed switches advantageousOn offer:

Basic salary £50-58k DOE
Discretionary bonus
Salary reviews each year
Hybrid working model after the initial on-boarding period
Occasional international travel across EuropeHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK