3rd Line Support – IT Manager

Permanent @Garniche Jobs UK in IT
  • Birmingham View on Map
  • Post Date : January 12, 2023
  • Apply Before : March 10, 2023
  • Salary: $33,000.00 - $33,000.00
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Job Detail

  • Job ID 306966

Job Description

3rd Line Support / IT Manager – £33k + Benefits Package. Birmingham. Permanent. Onsite Working. T6/MN/18354.

Opportunity for a 3rd Line Support Engineer / IT Manager to work for leading Arts based organisation. The role will focus on ensuring the business-critical systems are fit for purpose, troubleshooting systems, and focusing on future proofing the IT systems in a fast-moving digital environment.

The role will offer exposure to a wide range of technologies across – Infrastructure, Digital Technolgies, Ticketing, EPOS & Back-Office Systems.

The role would suit an individual that has a real passion for technology and enjoys working with varied teams across an organisation to ensure IT & Systems are fit for purpose – this is a unique role.


Hands-on 3rd Line Support experience.
Ensure Wi-Fi Network Infrastructure is robust and fit for purpose.
Project management of IT & Network improvements – Cisco.  
Development & implementation of Cyber Security – covering both technology and user training.
Improving systems such as Firewalls – external support is provided with Firewalls.
Manage and monitor the IT budget. 
Provide IT resources for art-based programmes.
Manage a wide range of external IT support providers covering – Infrastructure, SaaS, Finance, Ticketing & EPOS applications & systems.
Develop, review, monitor and report on Service Level Agreements.
Manage and lead a Senior IT Support Technician – 2nd line support level.
Ensure compliance with all relevant legislation coveting – storage of data, PCI compliance & data protection
Manage a Media Studio and its IT systems.
Assist with IT training & maintenance of software.
Identify and supply IT Services to support new Digital initiatives & Cloud based technology.
Undertake hardware & software auditing – establish renewal & replacement needs for IT equipment & stock.
Oversee the department in the setting up of all user accounts – provide training for all staff & new starters.
Recruit, manage and support staff working in the IT Department.
Ensure effective communication between all departments within the organization.
Maintain awareness of developments and trends in IT.

Technical Skills & Experience Required:

IT Manager or 3rd Line Support level experience.
Office 365 – 3rd line support experience
Cisco CLI in Switching & Routing – must have this experience.
Cisco Meraki.
Microsoft Server 2019 or 2012R2 – 3rd line support experience.
Wi-Fi – ideally Aruba but will consider other Wi-Fi experience – 3rd line support level experience.
Windows 10 – 3rd line support experience.
Active Directory – Group policies etc.
Virtualization – Hyper-V or VMWare – knowledge of virtualisation.
IP Networking – DNS & DHCP.
3CX phone system – Leased Lines.
PaperCut MF.
IP Firewall concepts & VLAN technologies – would be desirable.
Data Security & Protection experience.
Managing external IT Support providers – SLAs etc.
Software Licensing & Procurement.
Ideally have IT budget management experience.
Self-motivated – able to work on your own initiative and as part of a team.
Excellent communication skills (both written & verbal) – enjoys communicating with a range of people at different levels.
Must be Customer focused – combined with excellent interpersonal skills.
Works well under pressure and to deadlines.
Excellent eye for detail and a commitment to excellence.
Reliable combined with a positive approach.
Excellent understanding of standard word processing & spreadsheets.
Willingness to learn new skills.

Desirable Knowledge:

Leadership skills / HR & Finance Systems / Venue Ticketing Software / Point of Sale Software / Live Streaming / Digital Signage / Cyber Essentials.

Benefits Package:
34 Days Holiday + Contributory Pension + Life Assurance + Staff Development & Training Programmes + Staff Discounts + Complimentary Tickets + Health & Wellbeing Programme + Life Insurance.

Keywords: 3rd Line Support, IT Manager, IT Operations, 3rd Line Support, Third Line Support, IT Management, IT, Infrastructure Support, Cisco, Windows, IT Support, EPOS, HyperV, Network Support, Wi-Fi, IT Support, Office 365, MS Servers, IT Manager. Birmingham, Permanent, T6/MN/18354