Application Support Engineer

Permanent @Garniche Jobs UK in IT
  • EC2Y, Aldersgate, Greater London View on Map
  • Post Date : January 18, 2023
  • Apply Before : February 27, 2023
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Job Detail

  • Job ID 310410

Job Description

Role Overview
proAV are a leading global audio visual integrator, providing AV and IT services across multiple client partnerships globally .
Our immediate requirement is for an experienced Application Support Engineer to be a key part of our London team, representing proAV and working onsite at a leading Global Investment Bank.
This is one of many openings available at proAV (who have over 500 team members globally) and a position that works within our end user’s organisation who are continuously investing in state of the art technologies, services and training
This is an exciting opportunity for an exceptional Application Support Engineer to join an established operation with scope to drive and enhance delivery at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
* Management of back end of applications Crestron Fusion, Cabletime and Digital Signage
* Manging and sending security/OS and network related vulnerabilities for remediation for applications Crestron Fusion, Cabletime and Digital Signage.
* Manging user access and revocations for applications Cabletime and Digital Signage
* Resolving Non Permitted technology flags for software hosted on services related to applications Crestron Fusion, Cabletime and Digital Signage.
* Oversee weekend patching on the weekends when the production environment is being patched for applications Crestron Fusion, Cabletime and Digital Signage.
* Every Sunday following patching works ensuring checks on applications Crestron Fusion, Cabletime and Digital Signage have been conducted and to inform the business the applications are BAU for Monday.
* To complete projects requested from the business as per the BOW for applications Crestron Fusion, Cabletime and Digital Signage in the timeframe agreed.
* Actioning RISE deliverables Items for applications Cabletime and Digital Signage, the deliverables are compliance driven to ensure applications are falling within the constraints of the latest compliant regulations.
* Supporting and conduct Data recovery exercises/events for applications Crestron Fusion, Cabletime and Digital Signage.
* Working with Vendors for any break/fix issues for applications Crestron Fusion, Cabletime and Digital Signage.
* Manage and implement installs of new room booking panels on Crestron Fusion application for EMEA liaising with AV technicians in region.
* Attend weekly Telepresence calls from Cisco to ensure their weekend changes require AV resource for validations for post changes to TP.
* Attendance on weekly RISK calls and actioning any urgent P1/P2 patching requests.
* Support Viewscreens team with any backend queries or special user requirements for applications Crestron Fusion, Cabletime and Digital Signage.
* Ensure change requests are raised correctly in line with the banks change requirements standards, changes to application based software requires CRQ’s raised.
* Work along side the SQL team for any changes or requests required to the SQL database for Digital Signage application.
* Soak test new devices and technology process for applications Crestron Fusion, Cabletime and Digital Signage.
* White list new devices to the network for applications Crestron Fusion, Cabletime and Digital Signage.
* Manage key processes and drawing documents for applications Crestron Fusion, Cabletime and Digital Signage on the engineering SP.
* Accessing servers regularly for Digital signage application to ensure housekeeping of CPU memory is not getting to critically low