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Application Support Engineer

Permanent @Garniche Jobs UK in IT
  • Glasgow View on Map
  • Post Date : October 31, 2022
  • Apply Before : December 1, 2022
  • Salary: $2,650,028,000.00 - $28,000.00
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Job Detail

  • Job ID 270661

Job Description

Be-IT are delighted to be partnering with their long-standing client who is a leading provider of financial controls, regulatory reporting and data management software.

Our client is on the lookout for 1st Line Application Support Engineer to join their growing team.  We are looking for someone with a minimum of 1 years’ experience in a similar role.

Do you want to work for an established Microsoft gold partner with an award-winning product?  This could be the role for you.

Key Responsibilities:

Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met 

Carry out initial investigations and troubleshoot where possible to resolve issues

Escalate incidents to 2nd/3rd line support engineers as required

Ensure ticketing system is up to date and accurate at all times

Participating in proactive maintenance and health checks activity across our customer base

Support the deployment of release and configuration changes following our Change Management procedures

Be part of an out of hours on call rota (24×7)

Experience Required:

At least 1 years’ experience gained in a 1st line application support role

Solid experience in logging and triaging support tickets 

Strong problem-solving skills 

Excellent communication skills both verbal and written

Adaptable and a fast learner

Understanding of SLA tracking

Experience in using and updating service desk software

Extra Brownie points for:

Educated to HNC level or equivalent in IT related subject 

T-SQL or ANSI-SQL knowledge 

Knowledge of Azure, IIS and Window Servers 

Knowledge and understanding of financial services industry 

The role will be on a hybrid model basis with travel to the Glasgow or Edinburgh offices required 2 days a week – although we are happy to consider fully remote candidates.  

This is an excellent opportunity to join a fast paced and growing company.  To learn more about the role, please contact Zoe Calder on LinkedIn, at or on (phone number removed)