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Application Support Engineer

Permanent @Garniche Jobs UK in IT
  • Birmingham View on Map
  • Post Date : November 1, 2022
  • Apply Before : December 1, 2022
  • Salary: $4,200,045,000.00 - $45,000.00
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Job Detail

  • Job ID 270826

Job Description

Application Support Engineer – £42k – £45k – Home Working

Clemence Rogers are currently recruiting for an Application Support Engineer to join a well-established team.

The Application Support Engineer will be responsible for delivering support and maintenance to the group’s application portfolio including, SaaS, on-premise and Cloud-based applications. Working within the Business Systems Support team they will provide third-line support for incidents raised with the Service Desk, identify and manage problems through to resolution, and provide application service improvements for business IT users. Ensure that all applications are capacity managed and available to IT users in line with the group IT SLA. Reporting to the Business Systems Support Team Lead.

The DBA element of the role will involve the on-going management and maintenance of all company databases, both local and Cloud-based, ensuring they run at optimum performance.

Key responsibilities of a Application Support Engineer:

• Work as part of the Business Systems team to maintain the group’s application portfolio across a wide range of vendors, in-house teams and software as a service (SaaS) providers

• Ensure all applications are run, maintained and available to business users in line with the IT SLA

• Maintain the Group SQL databases to ensure they perform and are available in line with the IT SLA

• Manage and resolve incidents in line with the incident management process and SLA targets

• Work closely with the IT infrastructure and architecture teams to improve and implement new solutions and service improvements

• Provide application management reporting against KPIs

• Deliver pro-active problem management solutions for major incidents and problems within agreed timescales

• Work with the Business Units on service improvement programs in conjunction with IT Service Management

• Provide out of hours cover on a rotation basis (with other Group IT teams).

• Maintenance and availability of all Group applications to the IT SLA

• Resolution of incidents in line with the IT SLA, covering business applications and databases

• Ensure that any changes are documented and submitted to CAB for approval (to ensure the impact of production changes are understood before implementation)

• Ensure regular database maintenance tasks are configured and run on a schedule to maintain performance

• Ensure any issues or risks relating to business applications and databases are identified and acted on

• Work with the data architect to ensure classification and integrity of the group data sets

• Assist in the delivery of KPI’s for monthly reporting on business applications and data

• Assist in the delivery of the service improvement plan for business applications and database environments

• Work closely with group business units to provide IT input to their operational delivery and business plans

• Disaster recovery planning and business continuity management for the application landscape

• Create or assist in the production of business cases for future application initiatives

• Creation of new or additional documentation for the group’s application portfolio

• Provide input to projects for the delivery of new and improved applications.

Requirements of a Application Support Engineer:

• Extensive experience working within a Business Application’s Support team, including detailed understanding of business applications to support business processes

• Working knowledge of Azure and AVD setups. (or equivalent)

• Ability to recognize and diagnose faults swiftly and efficiently

• Able to read and update design documents as appropriate

• Day to day management of third-party application suppliers

• Experience working with Microsoft SQL in an Azure environment (or equivalent)

• Designing and maintaining databases based on business requirements (predominantly SQL)

• Documenting design including process mapping and process flows

• Experience of working in an enterprise environment

The following are not essential but would be of value:

• ITIL Foundation certificate

• ERP systems management / implementation

• SQL report writing

• Power BI designing data structures

• Designing and supporting SSRS reports

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