Bespoke Application Support
Permanent @Garniche Jobs UK posted 4 weeks ago in IT ShortlistJob Detail
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Job ID 329382
Job Description
My specialist Software Development Client are looking for an emerging Bespoke Application Support to join their growing team.
They are a Global organisation specialising in software development which are aligned to multiple industries. As part of a collective, My Client has some huge growth in recent years and see no sign of that stopping.
Responsibilities include:
Responsible for the resolution of incoming calls to the service desk
Ensure that you adhere to all support desk procedures
Ensure that you adhere to all /service level agreements (SLA) both internal and external
Ensure that the escalation procedures are adopted
Ensure that logs are resolved as per priority levels
Ensure all support calls are properly logged as per agreed procedures
Co-ordinate the resolution of support calls
Ensure that there is adequate communication between the team and clients
Identify application bugs and escalate to 3rd line Engineers.
Adopt a proactive approach towards the support logs
Ensure that clients have a complete update of outstanding calls/fixes on a regular basis
Attend client sites and resolve support issues
Provide technical fix training for clients
Liaise with third party suppliers on a technical basis
Support infrastructure activities (either internal or for clients) as requested.
Contribute to all on-going business improvement measures