Job ID 334199
We are supporting a large integrator with a project to design and implement a large call centre function for one of their clients.
The project manager will be required to manage the end-to-end lifecycle of the design and delivery
* Thought leadership
* Unified Comms, AI and VOIP
* Design, Setup, Implement and Transition
* Stakeholder Management .
* Full Project Lifecycle planning
* Governance and Compliance
* Performance metrics and KPI’s
* Vendor Management
* Collaboration/customer service mindset
* Experience with large Enterprise contact centre solutions
* Budget Management