Role title: Change Process and Tools Lead

Location: London / Reigate – 40% hybrid working (2 days in office and 3 from home)

Role Overview

This is a new key strategic role where the Change Process & Tools Lead will be responsible for designing and embedding a best-practice Change delivery model to accelerate ROI from investment across the Group. To drive the setting of standards and develop guidelines and procedures to describe what good looks like for Change Delivery and Oversight.

Key Responsibilities

Ownership of end-to-end change process to develop best practice model.
Speaking with third parties to look at possible tools, manage the implementation and continue to monitor thereafter.
Develop and maintain the Change Delivery Playbook that clearly articulates the standards and guidelines for Change delivery.
Provide risk-based quality assurance through various techniques (e.g., thematic reviews, sampling, shadowing, interviews) to ensure the quality of Change delivery.

Key Skills

Working within a six sigma/kaizen environment – qualification is not needed but understanding of this for QA part of role.
Design and implementation of change processes, practices, documentation and Quality assurance, control, and risk management practices across the change lifecycle.
Create, manage and use of metrics and measures to support objective, data-driven assurance, and insight.
Ability in designing, developing, and running training and education programmes in a multi-disciplinary environment.
Experience in managing budgets, forecasts, and financial models to ensure that the Change function is delivering value for money.
Strong project management skills, including the ability to plan, track and report progress against plans, manage risks, and escalate issues as necessary.
Detailed understanding of the end-to-end change lifecycles in various environments and levels of complexity (including depth in both agile and traditional / hybrid delivery models)
Proven track record of transforming change organisations and embedding new, robust, and scalable methods, processes, and ways of working into teams.
Proven track record of change delivery and PMO management experience in agile, multi-disciplinary, and commercial environments in Business and IT domains.
Experience leading training programmes, quality assurance, and control testing on large transformation programmes.
Proven experience in tooling strategy, implementation and embedding to support Change delivery across multiple teams and the wider organisation.

Overview of Company

We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people.

We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life.

In 2021 we were named as one of the UK's 100 Best Large Companies to work for and accredited as a 2-star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For and Northern Ireland's 10 Best Companies to Work For. We're extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

Benefits

· Such as a Competitive Salary, Pension Scheme and Life Assurance

· Along with 25 Days Annual Leave plus an additional day on us for your Birthday

· Private Medical Cover and Income Protection, just in case

· A Bonus Scheme that takes a balanced approach and looks at both `in role performance' but also `the behaviours and attitudes you exhibit at work'.

· FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

· Plus, we have a variety of Employee Funded Benefits available to our Employees via our Online Benefits Portal