Diamond Search Recruitment are delighted to be representing our client, a leader within their field, providing trusted identity and security solutions. The main role of a vetting agent is to ensure trust within our industry. After training you will be an accurate and efficient tier 1 vetting agent providing excellent customer service to our internal and external stakeholders whilst enforcing both the industry.

Main job responsibilities and accountabilities

* Research, investigate and comply with all vetting regulations and procedures.

* Provide prompt attention to customer correspondence, through to accurate and correct issuance of certificates in a timely manner within the required SLAs for each product. (Your accuracy is monitored via monthly audits for certificates issued)

* Communicate and provide information internally and externally to establish and maintain excellent service to connecting groups.

* Analyse and interpret data using sound reasoning.

* Use your language skills to assist with any Vetting or Support issues that may arise, including translation of ad hoc documents for both internal and external use.

* Interpret instructions and issues arising and implement actions according to company policy and procedures.

* Display excellent command of your language(s), both verbal and written, and any further languages that you may learn during your employment.

* Use sound organisational and interpersonal skills with a strong customer focus.

* Employ strong administrative, analytical and research skills with attention to detail.

* Work well under pressure and meet deadlines, and be adaptable to flexible schedules.

* Have the ability to work with minimal direction, as a team member or alone.

* Meet or exceed KPIs/Goals agreed upon with Manager.

* Communicate ideas for departmental improvements to Manager.

Person specification

* Strong communication skills, both written and verbal in German and English, including managing stakeholders and customers and balancing diplomacy and tact with assertiveness.

* Customer focused and understands the importance of Customer Service.

* The ability to work as part of a team but is just as comfortable working independently.

* Excellent organisational skills and can show this by being able to prioritise and meet deadlines.

* Shares ideas, asks questions and displays calm and positivity in a demanding environment.

* Analytical and competent in the use of information and communications technology.

Desirable

* Knowledge and experience using Microsoft Office and CRM applications.

* Ideally understands security principles, concepts and techniques used in the IT Industry.

Apply today!

Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy