Spectrum IT's Fleet (Hampshire) based client are looking to recruit a Contract IT Support Engineer to them on an initial 3 month contract Inside IR35 via Umbrella engagement. This is a hybrid working role, requiring atleast 3 days on site in the Fleet office per week.

As the Contract IT Support Engineer you will be exposed to a large range of technologies as you support the internal company staff and provide both face-to-face and remote support across the business. To succeed in this role you will already have experience in supporting Google workspace and Office365 as well as Windows and MacOS operating systems. You will be working with users of all
seniority levels and provide a dedicated IT support while keeping them upto date throughout the process/ticket.

As part of the centralised IT team, you will provide support to the broader business, and work alongside the 3rd line team for escalation when required.

This is a very fast-moving environment where clear communication and business relations will be key. You will be able to use your own initiative working to key internal deadlines and deliver on work as part of the wider IT team.

Responsibilities:

Troubleshoot and resolve support tickets via the ITSM ticket system according to the established SLAs.
Serve as an escalation point for complex support issues across the Group
Design and implement Service projects to improve our systems and processes, such as:

IT Service Desk ops automation, aimed at increasing efficiency and
regaining time spent on repetitive tasks
Documentation
Maintained the company's IT hardware asset register, monitoring and ordering stock
New Joiners, Movers, and Leavers (Hardware and Software
Training initiatives for employees as part of onboarding and continued technology
education
Support Company-wide software applications: Google Workspace, O365, Slack,
Zoom, Jira, and Notion, to name a few. Work and collaborate in a global team
distributed across multiple locations
Provide face-to-face Senior Leadership support

Essential skills:

Interest in supporting both Windows and Mac devices
A solid understanding of Windows 10 and use of Windows 11 (CompTIA A+ equivalent)
Experience supporting Google Workspace
Experience creating users and managing groups in AzureAD
Experience in managing Windows and mac Computers with Intune
Excellent Knowledge of Apple and PC hardware break-fix
Experience managing support requests through a multi-service IT helpdesk platform The ability to Juggle multiple requests at one time
Ability to work without supervision and to prioritise

For more information and to submit your interest, please apply with an updated CV