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Control Room Operator

Permanent @Garniche Jobs UK in IT
  • Tewkesbury, Gloucestershire View on Map
  • Post Date : July 4, 2022
  • Apply Before : August 4, 2022
  • Salary: $11.00 - $11.00
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Job Detail

  • Job ID 202298

Job Description

Control Room Operator

Tewkesbury

£11 per hour

About the Client:

* Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Control Room Operator based around the Tewkesbury area to join their team on a permanent basis.

The Role:

* Assisting with the creation and administration of contract related work orders.

* Manage and coordinate enquiries and requests from the customer.

* Handle and filter incoming calls in accordance with procedures.

* Process work orders from the customer.

* Act as a point of escalation.

* Communicate with and support the company contract operations team.

* Manage key site based electronic systems and process escalate faults via the processes.

* Alarm management, Access card production and work order Management for the client.

Qualities Required:

* IT literate to an intermediate level with a good working knowledge of Google based systems.

* Quality Awareness – achieve a high level of accuracy.

* Excellent attention to detail.

* Excellent interpersonal skills.

* Customer Focused.

* Ability to work under own initiative.

* Ability to work to deadline.

* Ability to stay calm and prioritise in busy situations