Customer Experience & Digital Transformation Sales Leader

Permanent @Garniche Jobs UK in IT
  • London View on Map
  • Post Date : March 7, 2023
  • Apply Before : April 25, 2023
  • Salary: $8,000,095,000.00 - $95,000.00
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Job Detail

  • Job ID 335865

Job Description

Customer Experience & Digital Transformation Sales Leader
Location: Holborn – Hybrid working
Salary: £80,000 to £95,000 per annum + benefits

My client is an industry leading system integrator & global powerhouse in digital transformation who are on the lookout for a confident, self-motivated and enthusiastic individuals with a strong background in Contact Centre / CX and strong sales experience. My client is looking for a results oriented Customer Experience & Digital Transformation Sales Leader for driving portfolio growth and supporting clients in creating and implementing industry leading Omni-Channel CX strategies.

Responsibilities:

Build a sales pipeline through existing and new stakeholder networks (both internally and externally)
Consult with internal stakeholders across sector verticals to drive existing and new client engagements
Develop customer operations solutions through collaborating with clients
Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs
Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders
Utilise your industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes
Optimise processes through the elimination of waste and leveraging technology to integrate/automate processes and tasks, resulting in improved outcomes like, NPS, CSat and cost-to-serve
Assist clients in optimising their workforce and skill sets to meet service levels and changing demands
Create technology recommendations for clients to increase their digital strategies
Develop and deliver solutions by responding to client RFI/RFP's
Essential skills:

Experience of solutions for Contact Centres
Experience within commercial modelling and sizing
Management of a successfully delivered sales pipeline
Ability to create Contact Centre/CX solutions that support client objectives
Understanding of the latest Technology trends in the Contact Centre and Digital Transformation market
Development of the relevant CX solutions for implementation – e.g. chat bot, conversational AI
Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies
Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality
Process Improvement methodologies
To apply please click the "Apply" button and follow the instructions.

For a further discussion, please contact Jakob Russell on (phone number removed)

83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals