Customer Solutions Engineer

Permanent @Garniche Jobs UK in IT
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Job Detail

  • Job ID 310387

Job Description

Role Purpose

As a Customer Solutions Engineer you'll act as the technology adviser to prospective customers and the wider sales team understanding and converting customers' requirements into the most effective technical solutions. You will also be responsible for the technical relationship with the customer.

Key Accountabilities

The key accountabilities:

Develop and maintain trusting and collaborative customer technical relationships with new prospects and strategic customer.
Develop a good understanding of your customers business to help ensure they get so much value out of the satellite network that they can't live without it;
Be a trusted advisor for your customers and an expert on what our client offers. Able to confidently discuss and demonstrate the power of the network;
Support the sales team through customer requirement gathering, proposal development and customer communications. Alongside this, you'll be working with the sales team to identify the customers requirements.
Collaborate with the Solution Architects to perform communications system design, link budgets and feasibility analysis to develop solutions that meet the customer requirements.In addition to the above responsibilities, the jobholder is required to perform other reasonable duties as assigned by the line manager from time to time.

Skills & Qualifications


Experience in managing customer technical communications directly including presentation skills
A Bachelor's Degree in Electrical or Communications Engineering (or equivalent)
Knowledge of digital network communications and RF signal theory.
Willingness and ability to travel up to 30% of the time to meet business needs
Good knowledge of satellite network architectures and IP networking.
Good understanding of satellite operations, satellite design & manufacturing, communications operations, link budgeting and the sales process
Good understanding of the cost drivers of satellite/terrestrial solutions
Good understanding of communications system architecture, VSAT platform technology, network traffic and sizing models
Excellent command of the English language, both written and oral.
Ability and desire to work in a collaborative, solutions-oriented environmentDesirable

IP Networking Certification
Experience in 2G/3G/4D mobile technologies
Experience in 5G mobile technologies

About our client

Our client is the leading Ka-band high throughput satellite capacity partner to the communications industry in EMEA – extending and guaranteeing coverage for defence missions, enterprise solutions and critical public services. Through the HYLAS satellite fleet and partners in 118 countries, our client provides dedicated fixed and flexible-beam satellite connectivity, with extensive coverage across Europe, the Middle East and Africa. They have invested $1.2bn in a network that incorporates orbital slots in the Ka-band spectrum, satellites, ground stations, data centres and a fibre ring.

They are proud to be leading the way in connecting the unconnected as they continue with our journey of delivering on our unique point of view on the world to 'Be More'. We believe everyone has the potential to achieve their ambitions and we are determined to continue in creating opportunities to support this.

Come and join our client and be part of the team that will make the difference leveraging our satellite technology that improves access to education, medicine and helps create a safe environment to live and work. Surely everyone deserves this?