Job ID 241445
You will drive change agenda within the specific country allocated to you and become their SME! This is an exciting role where you will be supporting your countries’ strategic goals whilst contributing to the central strategy. This global retailer are trying to centralise how they use their new customer interaction platforms, so it will be your job to support countries with adoption of a global template whilst being conscious different cultures.
Using your customer success knowledge, you will be able to influence decisions and bring members onboard with your initiatives. You will be credible in your approach and quickly build long-lasting relationships with stakeholders. This global retailer have a huge drive on their CI (customer interaction) capabilities so projects will span across eCommerce, digital, ChatBot, Marketing to name a few.
Experience of the Customer Success Manager:
You will have experience with a customer success environment
Ideally experience within a customer interaction, digital transformation, marketing or eCommerce environment
Proven experience driving change and influencing decisions
Account management skills
Some leadership, coaching or mentoring experience would be advantageous
Please note: some travel is required within this role.
Salary: from £55,000-£80,000
Flexible work from home policy, workplace pension, 5 weeks holiday + 8 bank holidays, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme, sick pay, discounted gym membership, bike to work, shopping & travel discounts, confidential advice and support and more to discuss.
LOCATION: A5 / M42 – commutable from Leicestershire, Warwickshire, Staffordshire
If this sounds like you or you would like to know more, please apply or get in touch at (url removed) or (phone number removed)