Customer success manager

Permanent @Garniche Jobs UK in IT
  • London View on Map
  • Post Date : March 6, 2023
  • Apply Before : April 27, 2023
  • Salary: $4,000,050,000.00 - $50,000.00
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Job Detail

  • Job ID 334766

Job Description

We're looking for a customer success manager to join our SaaS client's growing sales and business development team.

The customer success manager represents the link between the customer, product development and the delivery teams.

Expect the role to include:

* Pick up relationship with new clients as part of the on-boarding process, providing advice and know-how.

* Act as 'the voice' of the client raising awareness of bugs and issues and ways to improve and streamline on-boarding process

* Educate clients on features and updates regarding the product that may be of value to the users.

* Maintain regular contact with clients during contract terms to ensure the relationship is maintained and primed for renewals and continuity of business.

Why should you apply?

* Direct line to c-suite. This role reports into the board with no middle man. You get regular direct exposure to the MD, CIO, Dir Sales.

* This role will involve engaging with a mix of internal and external stakeholders, and wields significant influence in terms of product development, customer journey and future strategy

* The blended nature of this role will keep the job varied and stimulating

* You will be joining the business in a backdrop of growth, so its a perfect time to be there.

* Automomy – you'll enjoy an accountable and autonomous working enviroment. You will be trusted to deliver the role and use your skills you've been hired for! You'll also get the flexiblity of home working, seeing clients (in person or remotely) and dropping into the office to connect when you want