Customer Success Manager

Permanent @Garniche Jobs UK in IT
  • Birmingham, West Midlands View on Map
  • Post Date : March 14, 2023
  • Apply Before : April 22, 2023
  • Salary: $6,500,075,000.00 - $75,000.00
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Job Detail

  • Job ID 339273

Job Description

Customer Success Manager

How does building your own Customer Success/Product Advocacy team, at a certified great place to work sound? Interesting you say, well then keep on reading!

Company Overview

83zero is excited to be partnering with an exciting growing software company, who specialize in creating cutting edge data visualization software tools.

What makes our client so special is their people and values; Integrity, Passion and Togetherness. With these values, they've achieved many great things together including being ranked the 4th best tech company to work for in the medium-sized software category.

They have a remote first culture, so they can offer you a remote working contract, whilst also having hubs across the UK for team events and social gatherings.

What's in it for you?

£65,000 – £75,000 annual base salary
Private Medical Care
Life Assurance
Pension contribution up to 10%
25-days annual leave + bank holiday
Share Option Scheme
Remote working contract
Discretionary annual 10% bonus of your base salary
+ much more!Position Overview

At the beginning of your journey, you'll be up-skilled in our clients marketing leading cloud-data visualization product. You'll also begin to talk with their customers and understand their industries, build relationships and know their pain points inside and out.

Once you've found your feet, you will be growing your own team of Product Advocate/Customer Success professionals. Your team will be instrumental in using what they've learnt from their customers to provide insight to their Product & Marketing teams.

You'll also share your expertise with their customers and provide meaningful guidance to help them apply our clients product to a variety of use cases, solving problems and adding value with every interaction.

Your Experience

Experience working for a software product or software solutions based company
Experience working in a Customer Success or Product Advocate based role
Experience with management or exposure to team leadership would be beneficial, as you'll be growing a team.
A passion for understanding user experience – this could be from a customer research, data analysis, customer success, or a design perspective.
Comfortable operating at scale. Product-led growth opens up a lot of volume.
An exceptional communicator, with a gift for gauging your audience and fine-tuning your language to suit.Ready to Apply?

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