Job ID 333510
Location: Remote working ad-hoc travel – offices in London, Edinburgh, Bristol
CVM people are proud to be partnering with a niche boutique consultancy firm whose core disciplines are centered around customer led innovation covering; marketing and digital technology, customer strategy, multi-channel interactions, and digitally based operations. Our client is looking for someone to join their customer strategy and engagement practice, bringing experience of a real-time interaction management technology and next-best-experience strategies.
As a Decisioning Consultant you will be championing customer engagement transformation through decisioning, you will be helping their clients unlock underlying value in their customer base by aligning business strategies, operating models, and optimizing investments in customer and decisioning technology. You will be responsible for leading design, planning and transformation projects for a variety of clients, dealing with systems integrators, customer success teams and client stakeholders, you’ll use your in depth knowledge of the capabilities across people, procedure, data, and technology to advance and empower the end-to-end operating model needed to make a successful one-to one customer engagement at scale.
What are we looking for?
Hands-on experience with leading real-time interaction management technologies to a certified level
Strong understanding of the core components, principles and best-practices of Next-Best-Experience methodologies.
Confident in collaborating with marketing, business, channel, operations and technology teams to define new, or evaluate existing, business requirements, user stories, business processes, data architecture, journey strategy, action logic, eligibility rules, models and simulations
Develop, test & evolve new methodologies and frameworks to further differentiate our client from predictable and generic consulting approaches.
Mastered in formulating and building powerful customer strategies to unlock latent value and implement this using enterprise customer decisioning capability.
Lead or support design, strategy and transformation projects within multi-disciplinary consulting engagements
Experience working within a consultancy If you have deep technical knowledge of end-to-end marketing campaign management and are well practiced in implementing model-driven inbound and outbound interaction strategies on large scale projects, then this could be the right opportunity for you!
Please get in touch (url removed)