Deskside Support Engineer IV

Permanent @Garniche Jobs UK in IT
  • Portsmouth, Hampshire View on Map
  • Post Date : January 13, 2023
  • Apply Before : February 27, 2023
  • Salary: $3,200,033,000.00 - $33,000.00
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Job Detail

  • Job ID 307167

Job Description

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer IV based on their customer site in Portsmouth. This is a full-time, permanent role to start ASAP. The role is paying up to £33,000 per annum, 37.5-hour week between 07:00 – 19:00, Monday – Friday.

Due to the nature of our client's work the successful candidate must either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress applications from British nationals

This is an excellent opportunity to join the company and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

They offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.

Responsibilities will include but not limited to:

Occasional travel required within the local area (up to 1-hours' drive)
IMAC's – Installations, Moves, Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices
Desktop Support including special project activities as they arise
Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly alongside the client, managing own workload, whilst liaising with other teams or vendors to resolution
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis, and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer always updated with problem status
Identifying and reporting risk as appropriate in accordance with the guidelines
Manage & execute complex projects

Essential Skills and Qualifications:

Must have, or be able to obtain UK GOV Security Clearance at SC level
Full, clean UK Driving License
Proven trouble shooting skills
Previous experience in a similar role
PC/Desktop Support knowledge including Microsoft Windows NT/98/XP onwards
Able to follow detailed instructions
Excellent communicator both face-to-face & over the phone
Administering Windows ShareFile permissions.
Mobile connectivity (E.g., Android/iPhone)
Knowledge of SCCM
Good knowledge of HP Workstation, Desktops & Laptops
Punctual & dependable
Willing to learn new skills
Must be able to deal productively with a high workload with minimal supervision